Within a day, from a real person on our side of the door. Or find what you need below.
Standard shipping is 2–4 business days via GLS.
Yes, you can track it anytime through our chat — just open it and ask for your order status.
30 days. Walk in them. Try them with every outfit. If they don't feel right, send them back. First exchange is free anywhere.
Yes, the 30-day trial is meant for real wear, not just trying them on indoors. As long as they're not damaged beyond normal wear, they're eligible for return or exchange.
Send us a photo through chat or email and we'll send a replacement.
No. The 30-day trial covers normal try-it-out wear, but sandals showing damage from wear — scuffs, tears, sole wear, or stains — aren't eligible for return or exchange.
Try to avoid it. Leather absorbs water rather than repelling it. If it gets wet, wipe it dry and let it air out at room temperature.
Yes, a little. Leather naturally deepens in color and softens with wear. Conditioning twice a year keeps it looking even.
Light rain is fine — just dry them off after. Avoid puddles or heavy rain since the leather isn't waterproof.
They run true to size for most feet. The leather upper will soften and mold slightly with wear, so if you're between sizes or have a wider or higher-arched foot, we'd suggest sizing up by one.
A little. Leather gives with wear and molds to your foot, getting more comfortable without losing its shape.
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