Help & care

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Within a day, from a real person on our side of the door. Or find what you need below.

Frequent questions

Answers from the factory.

How long will my pair take to arrive?

Standard shipping is 2–4 business days via GLS.

Can I track my order?

Yes, you can track it anytime through our chat — just open it and ask for your order status.

What's your return policy?

30 days. Walk in them. Try them with every outfit. If they don't feel right, send them back. First exchange is free anywhere.

Can I return sandals if I've worn them outside?

Yes, the 30-day trial is meant for real wear, not just trying them on indoors. As long as they're not damaged beyond normal wear, they're eligible for return or exchange.

What if my sandals arrive damaged or faulty?

Send us a photo through chat or email and we'll send a replacement.

Are sandals with damage from wear eligible for return?

No. The 30-day trial covers normal try-it-out wear, but sandals showing damage from wear — scuffs, tears, sole wear, or stains — aren't eligible for return or exchange.

Can I get the leather footbed wet?

Try to avoid it. Leather absorbs water rather than repelling it. If it gets wet, wipe it dry and let it air out at room temperature.

Will the leather darken or change color over time?

Yes, a little. Leather naturally deepens in color and softens with wear. Conditioning twice a year keeps it looking even.

Can I wear these in the rain?

Light rain is fine — just dry them off after. Avoid puddles or heavy rain since the leather isn't waterproof.

Do these sandals run true to size, or should I size up because of the leather upper?

They run true to size for most feet. The leather upper will soften and mold slightly with wear, so if you're between sizes or have a wider or higher-arched foot, we'd suggest sizing up by one.

Will the leather stretch or loosen with wear?

A little. Leather gives with wear and molds to your foot, getting more comfortable without losing its shape.

Still a question?

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contact@nallan.hr

Replies within a business day · Mon–Fri

+385 98 996 8721

Tue–Sat · 09:00–19:00 CET

Samoborska cesta 145

10000 Zagreb, Croatia · coffee on us

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